Agentic AI
Agentic AI is a framework designed for the configuration, orchestration, and execution of multiple AI agents tailored to your specific business needs throughout the customer journey. Unlike conventional AI models, Agentic AI necessitates comprehensive programming for specific tasks and possesses the ability to learn and adapt in real-time. It utilizes large language models (LLMs) alongside short language models (SLMs), operating based on established objectives to realize targeted business results.
It’s important to recognize that although the terms Agentic AI and AI Agents are often used interchangeably, they refer to different concepts. AI Agents are responsible for autonomously carrying out routine tasks and coordinating with one another through conversation; on the other hand, Agentic AI facilitates this collaboration among multiple AI agents to oversee complete processes from start to finish.
Agentic AI employs a multi-agent collaborative framework to perform non-deterministic tasks, providing human-like intelligence and support. While conventional AI models are proficient in pattern recognition and automation, AI agents approach intelligence more like human cognition, enabling them to make autonomous decisions in real-time.